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We make sure to make our product listings as accurate and descriptive as possible so that customers can make informed choices. Before dispatching the orders, we undertake multi-layer quality checks to ensure that your order reaches you in perfect condition. There may be some difference in the colour due to camera resolution, or embroidery or lace may vary.
But in case, you are unsatisfied with the order item(s), we would be happy to help you with size-related exchanges. Unfortunately, we do not accept order returns at the moment.
If your exchange request meets the above-mentioned terms and criteria, here’s the step-by-step exchange process we undertake to ensure hassle-free support.
You can raise the exchange query with us via WhatsApp at +918209462665 within 24-48 hours of order delivery.
Once the product is received in our warehouse, it goes under the quality inspection department, and once it is approved, we dispatch the requested (new) size to you within 7–10 working days.
Exchanges for size will only be done once per order, and multiple exchanges of products on the same order will not be entertained.
There may be certain cases when the requested product size is not available in our inventory. For such instances, our customer support team informs you about the same and shall issue a credit note for the total item(s) amount.
REFUND POLICY
We do not provide any returns or refunds on products once they have been sold and delivered. We do offer a size exchange option for purchased items. You may refer to the same under ‘Exchange & Cancelation Policy’ on our website.
In the event of a refund for a defective or damaged product, gateway charges of 3% and 2% will be deducted for prepaid and COD orders, respectively. A parcel opening video is mandatory to entertain this kind of issue.
